Carpet Cleaners Hounslow Terms and Conditions of Service

These Terms and Conditions set out the basis on which Carpet Cleaners Hounslow provides professional cleaning services to customers. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Customer means the person, firm or company booking or receiving the services.

1.2 Company means Carpet Cleaners Hounslow, the provider of the cleaning services.

1.3 Services means any carpet, upholstery, rug, mattress, end of tenancy, domestic or commercial cleaning service supplied by the Company.

1.4 Premises means the property, building, office or area where the Services are to be carried out.

1.5 Booking means a request by the Customer for Services which is accepted and confirmed by the Company.

2. Scope of Services

2.1 The Company provides professional cleaning services primarily within Hounslow and surrounding areas, subject to staff and schedule availability.

2.2 The specific Services, including areas to be cleaned, frequency, and any additional requirements, will be agreed at the time of booking and confirmed by the Company.

2.3 The Company reserves the right to decline any booking where the Premises are unsafe, inaccessible, or where the requested work falls outside the Companys normal scope of Services.

2.4 The Company does not undertake structural repairs, pest control, electrical works, or any services that require specialist trade qualifications.

3. Booking Process

3.1 Bookings may be made via the Companys accepted communication channels as advised on its official materials.

3.2 The Customer must provide accurate information when making a booking, including the size and type of areas to be cleaned, parking arrangements, access instructions, and any known stains, damage, or special requirements.

3.3 Any quotation given prior to inspection is an estimate only and may be adjusted if the information provided by the Customer is incomplete or inaccurate, or if the condition of the Premises differs significantly from that described.

3.4 A Booking is only confirmed when the Company has accepted it and issued a confirmation, which may include a booking reference, date and time of service, and price estimate or agreed fee.

3.5 The Company may, at its sole discretion, request a deposit or pre-authorised payment as a condition of confirming the Booking.

4. Customer Responsibilities

4.1 The Customer must ensure that the Premises are accessible at the agreed time and that there is adequate lighting, electricity, and running water for the duration of the visit.

4.2 The Customer is responsible for providing accurate access information, including keys, door codes, parking instructions and any relevant security details.

4.3 The Customer must remove fragile items, valuables, and personal belongings from the areas to be cleaned and secure any items they do not wish the Company to handle.

4.4 The Customer must inform the Company of any known hazards, structural issues, loose flooring, or damage to carpets, upholstery or fixtures that may affect the safe provision of the Services.

4.5 If children, vulnerable persons, or pets are present at the Premises, the Customer remains responsible for their safety and supervision at all times during the provision of the Services.

5. Prices and Quotations

5.1 All prices are provided in pounds sterling unless otherwise stated.

5.2 The Company may provide quotations based on information supplied by the Customer, or following an inspection of the Premises where applicable.

5.3 Quotations are valid for a limited period as stated at the time of issue, and the Company reserves the right to revise prices if the Customer requests changes to the Services, or if delays or additional work arise due to circumstances outside the Companys control.

5.4 Any parking fees, congestion charges, access permits or similar costs incurred in order to carry out the Services may be charged to the Customer in addition to the quoted price, where applicable.

6. Payments

6.1 Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or payment immediately upon completion of the Services.

6.2 The Company accepts such payment methods as it may specify from time to time. Cash payments, where accepted, must be made directly to an authorised representative of the Company.

6.3 For account or invoiced customers, payment is due within the period specified on the invoice. If no period is specified, payment is due within 14 days from the invoice date.

6.4 The Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under UK law, accruing on a daily basis until payment is received in full.

6.5 The Customer is responsible for any bank or payment processing charges arising from international or unusual payment methods. The Company is not obliged to absorb such costs.

7. Cancellations and Rescheduling

7.1 The Customer may cancel or reschedule a Booking by providing the required notice as advised by the Company at the time of booking.

7.2 Where the Customer cancels a Booking with insufficient notice, the Company reserves the right to charge a cancellation fee, which may be up to the full quoted price for the Services, to cover allocated staff time and lost business.

7.3 If the Company is unable to gain access to the Premises at the agreed time, or if the Premises are not in a suitable condition for the Services to be carried out, this may be treated as a late cancellation and a fee may be charged.

7.4 The Company will use reasonable efforts to accommodate requests to reschedule, but availability cannot be guaranteed, particularly for peak periods.

7.5 The Company may cancel or postpone a Booking due to staff illness, adverse weather, operational issues, or events beyond its reasonable control. In such cases, the Company will offer an alternative appointment time. Any deposits for services not provided due to Company cancellation will be refunded where appropriate.

8. Service Standards and Limitations

8.1 The Company aims to provide Services with reasonable skill and care, using appropriate cleaning methods and products for the job in hand.

8.2 While the Company will make every reasonable effort to remove stains and marks, it does not guarantee complete removal of all stains, especially where they are old, set, caused by substances that permanently damage fibres or dyes, or have been treated previously with incompatible products.

8.3 Some fabrics and materials are sensitive and may react to cleaning products or processes. The Customer is responsible for informing the Company of any such sensitivities and for following manufacturer care instructions. The Company may decline to clean items it reasonably believes are unsuitable for the requested process.

8.4 Drying times for carpets and upholstery vary depending on fabric type, ventilation, weather and other factors. Any drying times stated by the Company are estimates only.

8.5 The Company is not responsible for pre existing damage, wear, fading, loose fittings, shrinkage due to age or poor installation, or any issues caused by prior cleaning or treatment.

9. Health, Safety and Conduct

9.1 The Company will take reasonable care to comply with relevant health and safety obligations when providing the Services.

9.2 The Customer must not request the Companys staff to undertake any work that falls outside the agreed Services or which could reasonably be considered unsafe or inappropriate.

9.3 The Company reserves the right to withdraw staff from the Premises and cancel the Services without liability if staff are subjected to abuse, harassment, threats, or unsafe conditions. A cancellation charge may be applied in such circumstances.

10. Waste Handling and Environmental Compliance

10.1 The Company will comply with applicable UK waste regulations and environmental legislation in relation to the handling and disposal of waste generated in the course of providing the Services.

10.2 General household waste, litter or bulk rubbish removal is not included in standard cleaning Services unless expressly agreed in writing and may incur additional charges.

10.3 Where the Services include removal of limited waste or debris directly associated with cleaning activities, the Company will dispose of such waste in accordance with relevant regulations. This may include segregation of recyclable materials or use of licensed waste facilities where required.

10.4 The Customer remains responsible for any hazardous or prohibited waste at the Premises, including but not limited to sharp objects, clinical waste, chemicals, asbestos, or materials requiring specialist handling. The Company may refuse to handle or remove such items.

10.5 If the Company is required to manage or arrange disposal of any controlled waste beyond the normal scope of cleaning Services, additional charges may apply to cover handling, transport, and disposal in accordance with the law.

11. Damage, Liability and Insurance

11.1 The Company will take reasonable care when providing the Services. In the unlikely event of damage caused by the Companys negligence, the Customer must notify the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services.

11.2 The Company reserves the right to inspect any alleged damage before any repair or replacement is arranged. The Customer must give the Company and its insurers reasonable access for inspection and assessment.

11.3 Where damage is proven to have been caused by the Company, the Company may at its discretion repair the item, arrange a replacement of similar quality, or pay fair compensation taking into account age, condition and value.

11.4 The Company holds appropriate public liability insurance for the Services provided. Details can be supplied upon reasonable request.

11.5 The Company shall not be liable for:

a) Any indirect, consequential, or economic loss, including loss of profit, business, or reputation.

b) Any loss arising from failure to remove stains or defects that could not reasonably be treated using normal cleaning processes.

c) Any damage arising from inherent defects, wear and tear, poor installation, faulty materials, or failure by the Customer to comply with manufacturer instructions.

11.6 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.

12. Complaints and Service Issues

12.1 If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible, and in any event within 48 hours of completion of the work.

12.2 The Company will investigate complaints and, where appropriate, may arrange a revisit to address any reasonable concerns about the standard of cleaning.

12.3 The Customer must allow the Company the opportunity to inspect and, if appropriate, rectify any issues before arranging third party repairs or additional cleaning. The Company will not be responsible for costs incurred without its prior agreement.

13. Privacy and Data Protection

13.1 The Company will handle personal data in accordance with applicable UK data protection legislation.

13.2 Personal information provided by the Customer will be used only for the purposes of administering bookings, providing Services, processing payments, managing accounts, and complying with legal obligations.

13.3 The Company will not sell or share Customer details with third parties for marketing purposes without the Customers consent, but may share data with service providers or authorities where required for operational or legal reasons.

14. Force Majeure

14.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, pandemic restrictions, accidents, acts of God, or legal or regulatory changes.

14.2 In the event of force majeure, the Company will use reasonable endeavours to inform the Customer and to rearrange the Services as soon as practicable.

15. Variations to Terms

15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or operational requirements.

15.2 The applicable Terms and Conditions are those in force at the time of the Customers Booking. Continued use of the Services following any update constitutes acceptance of the revised terms.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous agreements, understandings or arrangements, whether oral or written.

17.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the provision of the Services.